There are infinite ways to view, prioritise and use channels. It all depends on what you want to achieve and who you need to connect with to do that. Every organisation should have its own way of viewing, prioritising and using channels depending on its business goals and the experience it wants (and needs) to give its stakeholders. This requires a bit of time and thinking. It pays off to resist the time-poor temptation of borrowing another organisations' view.
(Really) understand the word.
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Think about the experience you want (and need) to give your stakeholders to achieve your business goals ... and remember their pathway is not linear.
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Consider every channel. Don't be seduced by the apparent benefits of digital at the expense of exploring other platforms ... each has its own merits and costs.
Digital or browser-basedMobile, social media, web, augmented and virtual reality, dynamic forms, search engine optimisation, video on demand, massively multiplayer online games, geo-spatial tagging, cloud, experiential laboratories, dialogue forums ...
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EnvironmentBillboards, noticeboards, vehicles, point of sale, shopfront, graffiti, playable posters, pop up shops, cinema advertising, office buildings, equipment, ...
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In personMeetings, customer service, conferences, trade shows, media interviews, events, roadshows, site visits, citizen deliberative councils ...
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PostAnything you can put a stamp on ...
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Newspapers, magazines, corporate brochures, forms, dynamic publishing (Qr codes, video brochures) ...
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RadioRadio, digital radio ...
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TelevisionTelevision, digital television ...
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Third partyAmbassadors, advocates, champions, intermediaries, multipliers, media, peak bodies, associations, clubs, industry groups ...
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